e-Fuse Pty Ltd (ABN 11 696 657 833) ("e-Fuse", "we", "us", or "our") is committed to protecting the privacy of individuals whose personal information we handle in the course of operating our business. This Privacy Policy explains how we collect, use, store, disclose, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, uploading files, or engaging e-Fuse for services, you consent to the collection and handling of your personal information as described in this policy.
1. What is Personal Information?
Personal information is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not. This may include names, email addresses, phone numbers, job titles, company names, and any other information that could identify a person.
2. What Personal Information We Collect
Contact and Account Information: full name and job title; business name and ABN; email address and phone number; business mailing address.
Project and Content Information: documents, files, videos, audio, and other materials uploaded for conversion into eLearning content; project briefs, feedback, and correspondence; any personal information contained within the files you submit to us.
Financial Information: invoicing details including business name, ABN, and billing address. e-Fuse does not directly collect or store credit card or bank account details. Payment processing is handled by third-party payment providers.
Website and Technical Information: IP address and browser type; pages visited and time spent on our website; referring URLs and device information; cookies and similar tracking technologies.
3. How We Collect Personal Information
- Directly from you when you contact us, request a quote, or engage our services;
- When you upload files or submit content via our website upload portal;
- Through email, phone, or other communications with us;
- Automatically when you visit our website via cookies and analytics tools;
- From third parties such as referral partners or publicly available sources, where relevant.
Where practicable, we will collect personal information directly from the individual concerned. We will always tell you why we are collecting your information at or before the time of collection.
4. Why We Collect and Use Personal Information
- To provide our eLearning conversion and development services;
- To communicate with you about your project, including sending quotes, updates, and invoices;
- To process payments and maintain financial records;
- To respond to enquiries, feedback, and complaints;
- To improve our website, services, and business processes;
- To send relevant business updates or marketing communications (where permitted by law);
- To comply with our legal and regulatory obligations.
5. How We Handle Content You Submit
When you upload documents, presentations, videos, audio files, or other materials for conversion into eLearning content, those files may contain personal information about third parties. We use submitted files solely to complete your project; we do not use your submitted content for our own marketing, portfolio samples, demonstrations, or staff training without your prior written consent; access is restricted to team members and contractors bound by confidentiality obligations; and files are retained for up to 12 months after project completion and then securely deleted, unless otherwise agreed in writing or required by law.
You are responsible for ensuring you have the appropriate authority and consents to share any personal information contained in files you submit to us.
6. Disclosure of Personal Information
We do not sell, rent, or trade personal information to third parties. We may disclose personal information to:
- Our employees and contractors who assist in delivering our services, on a need-to-know basis and subject to confidentiality obligations;
- Third-party service providers such as cloud storage, project management, email, and payment processors, who must handle information in accordance with applicable privacy laws;
- Professional advisors including lawyers, accountants, and insurers, where necessary;
- Government agencies, regulators, or law enforcement where required or permitted by law.
7. Overseas Disclosure
Some of our third-party service providers may store or process data on servers located outside Australia, including in the United States or the European Union. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. By using our services, you consent to your personal information being transferred to overseas recipients where necessary for the delivery of our services.
8. Data Security
We take reasonable technical and organisational measures to protect personal information, including secure encrypted cloud storage, access controls, password-protected systems, secure communications, and regular review of our security practices. While we take these steps, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
9. Cookies and Website Analytics
Our website may use cookies to improve your experience and help us understand how our site is used. We may use analytics tools (such as Google Analytics) to remember preferences, analyse traffic, and improve our content. You can control or disable cookies through your browser settings, though this may affect site functionality. Analytics data is aggregated and generally does not identify individuals.
10. Marketing Communications
From time to time we may send you information about our services, industry news, or updates. We will only send marketing communications where you have consented, or where permitted under the Spam Act 2003 (Cth). You may opt out at any time via the unsubscribe link in any email or by contacting us directly.
11. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you, and to request correction of anything inaccurate, incomplete, or out of date. To make a request, contact us using the details in Section 13. We will respond within a reasonable timeframe (generally within 30 days). In some circumstances we may be unable to provide access, in which case we will provide written reasons.
12. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint by contacting us using the details in Section 13. We will acknowledge your complaint within five (5) business days and aim to resolve it within thirty (30) days. If we are unable to resolve it to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992, GPO Box 5218, Sydney NSW 2001.
13. Contact Us
For any privacy-related questions, requests, or complaints, please contact our Privacy Officer:
e-Fuse Pty Ltd
Email: admin@e-fuse.com
Website: www.e-fuse.com
Address: Melbourne, Victoria, Australia
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The updated policy will be posted on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.